Case Study – Business Process Automation for George Plumbing Ltd. (UK)
Client: George Plumbing Ltd
Industry: Plumbing and Heating Services
Country: England, United Kingdom
Technology implemented: Robotic Process Automation (RPA)
Project duration: 6 weeks
Goal: Reduce operational costs and streamline repetitive business tasks through RPA automation
🔍 About the Client
George Plumbing Ltd is a United Kingdom-based company with a strong reputation in plumbing and heating services, serving both residential and commercial clients. With a skilled team and a diverse service portfolio, the company has experienced steady growth in recent years, along with an increase in client requests and operational complexity.
However, this expansion brought new internal challenges that required modern, scalable solutions.
🧩 The Challenge
As George Plumbing Ltd expanded its operations and customer base, the management team observed a significant increase in time spent on manual administrative tasks. The main challenges identified included:
- Manual invoice processing in the ERP system, which was time-consuming and error-prone.
- A lack of real-time synchronization of customer data in the CRM platform.
- Weekly reports were being created manually, requiring significant staff input.
- Employees were overwhelmed with repetitive tasks that did not add strategic value.
- Delays in customer response times, negatively affecting overall experience.
All of these issues were generating hidden costs and reducing internal efficiency.
🤖 ROBORA’s Solution: Smart RPA Automation
After a detailed analysis by our team, ROBORA proposed and implemented a fully tailored RPA automation solution. The main goal was to streamline internal processes using software robots that would take over repetitive and rule-based tasks.
🔧 Solution Development Stages:
- Internal Audit & Process Mapping – We identified repetitive workflows in both the ERP and CRM systems.
- RPA Workflow Design – We created customized automation flows for:
- Automatic invoice generation and dispatch;
- Real-time stock and order synchronization in ERP;
- Automatic intake and processing of customer service requests in CRM;
- Weekly reporting automation;
- Auto-updating customer records with online form data.
- Testing & Integration – The software bots were successfully integrated into existing systems with minimal disruption.
- Training & Knowledge Transfer – Staff received hands-on training to understand how to work alongside the bots.
- Post-implementation Support – ROBORA provided ongoing monitoring and support for continuous optimization.
✅ The Results
The RPA solution implemented by ROBORA delivered measurable, immediate impact for George Plumbing Ltd:
| Key Indicator | Result |
|---|---|
| ⏳ Time saved monthly | Over 40 hours |
| 💵 Administrative cost reduction | -35% in the first 3 months |
| ⚡ Increase in process efficiency | +60% |
| 🧠 More time for strategic tasks | +50% |
| 😊 Improved customer satisfaction | +25% (measured via direct feedback) |
| 📉 Invoice/data errors | Near 0 |
💬 Client Testimonial
“Working with ROBORA has been one of the best business decisions we have made recently. Automating our ERP and CRM processes has helped us tremendously – the implemented solution has significantly reduced manual work, increased team efficiency and allowed us to focus on business development, not repetitive tasks. Everything was delivered flawlessly and on time to the team.”
— George B., General Manager, George Plumbing Ltd
🏁 Conclusion
This project is a clear example of how affordable and efficient automation is possible for small and medium-sized businesses. With no major investment in infrastructure, George Plumbing Ltd leveraged RPA technology to significantly improve operational performance and reduce costs.
🚀 Ready to achieve similar results?
If your business is overwhelmed by repetitive tasks, losing time and money on manual processes, or simply looking for ways to improve internal workflows — ROBORA is here to help. We deliver intelligent, scalable automation solutions tailored to your needs.
📩 Book a free consultation today and let’s explore how automation can improve your business:
👉 https://robora.io/en/contact-us/
