CRM (Customer Relationship Management)

CRM Implementation – The Complete Service for Optimizing Customer Relationships

In today’s highly competitive market, the success of your business depends on the quality of the relationships you build with your customers. At ROBORA, we offer end-to-end CRM (Customer Relationship Management) implementation services, tailored to the specific needs of your business—regardless of industry or size.

What is a CRM?

A CRM is a centralized platform that collects, organizes, and manages all data about existing and potential customers. It integrates the activities of your sales, marketing, and customer service departments, providing a complete and unified view of every client.

The benefits of implementing a CRM system are immediate and measurable:

Improved Customer Relationships – A CRM system centralizes all customer information—purchase history, preferences, past interactions, and communications. This means your team will have immediate access to a complete overview of each customer, allowing for personalized, high-quality service.
Increased Sales Efficiency – Proper CRM implementation can lead to a considerably increased conversion rate. The system automates repetitive tasks, tracks sales opportunities in real-time, and provides valuable analytics that help your sales team focus on high-impact activities.
Process Automation – A CRM eliminates the need for manual data management through spreadsheets and applications used independently, without any connection between them. Workflow automation reduces human error and saves valuable time that can be redirected toward value-added activities.
Advanced Analytics and Reporting – Gain valuable insights into customer behavior, sales performance, and marketing campaign effectiveness through advanced analytical tools. This data will help you make informed decisions and optimize your business strategies.

What we offer through our CRM implementation service:

At ROBORA, we understand that every business is unique. That’s why our implementation process is rigorous and fully customized, ensuring a smooth transition and rapid adoption within your company.

Needs and Goals Analysis: We start by gaining an understanding of your business, identifying current processes, areas for improvement, and the specific goals you want to achieve with the CRM implementation.
Choosing the right CRM solution: Based on our previous analysis, we help you select the ideal platform (HubSpot, Odoo, Salesforce, Zoho etc.) based on your budget, scalability, and required features.
Customization and Integration – We tailor the CRM system to the company’s specific processes by:
- Creating custom fields to save relevant information
- Configuring automated workflows
- Integrating with existing systems (email, calendar, accounting, ERP, and other applications)
- Customizing interfaces and dashboards for each team
Data Migration: We transfer your existing data (customers, contacts, sales history etc.) from previous sources, ensuring that the information is complete and correctly organized in the new CRM system.
Testing and Optimization: We conduct all necessary tests to ensure all functionalities operate correctly and that the system meets all the requirements identified in the analysis phase.
Training and Adoption: We provide complete training for all involved teams, ensuring that users understand not only how to use the system but also the benefits it brings to their daily activities.
Post-Implementation Support: We continue to support you after launch by monitoring performance, making continuous optimizations, and providing technical assistance to maximize the system’s efficiency.

Why choose ROBORA for CRM implementation:

Proven Experience – With over 15 years of experience in the IT industry and a team passionate about technology, ROBORA has successfully implemented CRM solutions for companies in various industries. Our expertise in software automation and digital transformation allows us to deliver complete and effective solutions.
Personalized Approach –Our CRM implementation service is not based on generic solutions, but on a personalized approach that aligns perfectly with your company’s objectives and workflows.
Complete Support –From initial consultation to post-implementation maintenance, we offer full support throughout the project and beyond.
Advantageous Financing – You can buy our solutions with up to 90% non-reimbursable financing through European Funds. We offer specialized consulting in accessing these funds to make the investment as accessible as possible.
Focus on Results –Our ultimate goal is to help you increase revenue, improve customer satisfaction, and boost productivity.
Integration with RPA and AI technologies – We combine CRM with our automation solutions for maximum efficiency.
Flexibility – We work with a variety of top CRM solutions and recommend the one that best aligns with your budget and objectives.

Implementing a CRM system is a strategic investment in the future of your business. At ROBORA, we transform this implementation into a seamless and efficient experience that will bring immediate and long-term benefits to the company.