In Which Applications Areas can we do a Digital Transformation?

Departments:

• Lending and Loan Approval
• Customer Support Services
• Back-office and compliance

Example: Banks use RPA (Robotic Process Automation) to automate credit document verification and loan processing. AI algorithms analyze customer credit history and financial data to quickly decide if the loan can be approved.

Benefits:

• Reduce loan approval time from days to hours
• Improve accuracy and reduce risk by eliminating human error
• Optimize compliance processes and reduce internal audit costs

Departments:

• Inventory Management
• Marketing and personalizing the shopping experience
• Customer support and order management

Example: Companies like Amazon use Machine Learning (ML) to personalize product recommendations and optimize inventory management. Chatbot and virtual assistance systems are used to quickly answer customer questions and manage orders.

Benefits:

• Increased sales through personalized recommendations
• Reduce inventory costs through efficient supply management
• Improve customer satisfaction through 24/7 support and faster response times

Departments:

• Medical Care and Diagnostics
• Medical Records Management
• Patient services and remote consultations

Example: Many hospitals use electronic medical records (EMRs) to gain immediate access to patient histories and facilitate rapid diagnoses. Telemedicine allows doctors to consult patients remotely, and AI can analyze test results to provide more accurate diagnoses.

Benefits:

• Improved quality of care through rapid access to patient data
• Reduce waiting times and costs for patients
• More accurate and earlier diagnosis using AI

Departments:

• Production and Operational Optimization
• Maintenance and Equipment Management
• Logistics and supply chain

Example: Companies like BMW use IoT (Internet of Things) and industrial automation to monitor machinery and implement predictive maintenance. This enables manufacturers to prevent breakdowns and optimize production workflows.

Benefits:

• Reduced downtime through predictive maintenance
• Increase productivity through continuous machine monitoring
• Optimize operating costs and production resources

Departments:

Departments:

• Administrative Management of Institutions
• Student/student learning and assessment
• Student support and academic guidance

Example: Universities use e-learning platforms and learning management solutions (LMS) to digitize courses and provide access to online academic resources. Automated assessments and AI-based feedback enhance learning.

Benefits:

• Improved access to education through online platforms
• Automated assessments and feedback
• Customize courses according to student needs

Departments:

• Citizen services (issuing documents, taxes and fees)
• Resource and Infrastructure Management
• Data security and risk management

Example: the Estonian government has implemented e-government solutions that allow citizens to access online public services such as paying taxes, issuing documents and managing personal records.

Benefits:

• Reduced bureaucracy and processing time for citizens
• Increased transparency and access to public services
• Optimization of public resources through digitization

Departments:

• Recruitment and onboarding
• Salary and benefits management
• Training and development

Example: Large companies like Unilever use AI to automate recruitment processes, quickly filtering candidates based on skills and experience. Initial interviews are conducted using chatbots and onboarding processes are digitized.

Benefits:

• Reduced recruitment time and faster identification of the right candidates
• Improved onboarding experience through digital processes
• Optimize HR administration costs