Scope and Benefits – ChatBots & Conversational AI

Departments: Customer Service, Marketing, Sales

Usage Example:

• 24/7 Customer Support: chatbots answer frequently asked questions about products, order tracking, returns and exchange policy.
• Personalized product recommendations: Conversational AI can analyze customer behavior and recommend specific products based on their past product preferences.

Benefits:

• Reduced response time: Automation can reduce response time to customer requests by up to 90%.
• Reduced labor costs: Up to 30-50% of routine support agent tasks can be automated.
• Hours saved: In the case of a large retailer, chatbots can save an estimated 300,000 human labor hours annually.

Departments: Customer Support, Sales, Lending Services

Example usage:

• Real-time customer support: chatbots can answer questions about balances, money transfers, fees, or other banking transactions.
• Credit pre-approvals: Conversational AI can guide customers through the credit application process and provide automated pre-approvals based on credit score.

Benefits:

• Increased efficiency: Conversational AI can automate up to 70% of basic customer interactions.
• Cost savings: 20-30% reduction in customer support costs by eliminating human interactions for repetitive requests.
• Hours saved: Approximately 200,000 hours of human labor can be saved annually in a financial support department.

Departments: Patient Assistance, Appointments, Post-treatment Support

Usage Example:

• Medical Appointment Support: chatbots can manage patient appointments, update doctor information, and provide treatment information.
• Patient Monitoring: Conversational AI can track patient status and send notifications related to medication administration.

Benefits:

• Reduce administrative tasks: Chatbots can take up to 50-60% of routine administrative tasks.
• Time savings: Up to 90,000 hours of administrative labor can be saved annually for large hospitals.
• Lower patient costs: Automation can reduce costs associated with direct patient interactions by 15-20%.

Departments: Technical Support, Billing, Marketing

Usage Example:

• Basic tech support: Chatbots can help customers resolve minor technical issues without involving a human operator.
• Notifications about invoices and offers: Conversational AI sends automated notifications about invoices and offers personalized promotions based on past service usage.

Benefits:

• Reduced support workload: Up to 40% of minor technical requests can be automated.
• Reduced customer waiting time: Conversational AI can reduce waiting time by up to 75%.
• Hours saved: Approximately 150,000 human labor hours saved annually for a large telecommunications company.

Departments: Reception, Reservations, Customer Service

Example usage:

• Reservation assistance and room information: chatbots can provide room availability details and manage reservations.
• Local recommendations: Conversational AI can provide suggestions for activities and restaurants based on customer preferences.

Benefits:

• Increased reservation management efficiency: Up to 65% of reservations can be managed automatically.
• Reduced staffing costs: 15-30% less staff required for reception and customer support.
• Hours saved: Approximately 100,000 man-hours saved annually in a large hotel.

Departments: Recruitment, Onboarding, Employee Support

Usage Example:

• Automated resume screening: chatbots can automatically screen candidates based on pre-defined criteria.
• Employee Support: Conversational AI can answer questions related to company policies, leave and benefits.

Benefits:

• Reduced recruitment time: Up to 30-50% of the recruitment process can be automated.
• Cost Savings: Up to 50% of the costs associated with the recruitment and onboarding process can be saved.
• Hours saved: In a large company, 50,000 hours can be saved annually in managing HR processes.